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Date:	Tue, 24 Jul 2007 23:05:11 -0700
From:	"Steven Levine" <steve53@earthlink.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Slow Internet Connections...?

In <46A4D6E4.7060104@ca.rr.com>, on 07/23/07
at 09:26 AM, Martin Rosenfeld said:

Hi,

>I had a very frustrating experience with live chat support when the
>phones were jammed for support. I sent a very detailed description of my
>problem with all of the data needed to solve it, and the response was a
>request for my name!

You can't fight the script. If the ref doesn't follow the script, he or
she may end up looking for a new job. You have to work within the system
and use your native intelligence and common sense to expedite the process.

Steven

--
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"Steven Levine" MR2/ICE 3.00 beta 07 #10183 eCS/Warp/DIY/14.103a_W4 etc.
www.scoug.com irc.ca.webbnet.info #scoug (Wed 7pm PST)
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