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Date:	Wed, 25 Jul 2007 10:22:44 -0700
From:	J R FOX <jr_fox@pacbell.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Slow Internet Connections...?

Content Type: text/plain

--- Steven Levine wrote:

> You can't fight the script. If the ref doesn't
> follow the script, he or
> she may end up looking for a new job. You have to
> work within the system
> and use your native intelligence and common sense to
> expedite the process.
>
> Steven

And you don't see this (prevalent) standard as a gross
defect in today's so-called Tech Support ? When you
get stuck in one of these extremely limited
by-the-script situations, there is NO room to
maneuver, unless you can manage to "escalate" your
problem up the chain to someone who actually knows
something. (Perhaps that is what you meant by
"expedite the process.")

Jordan

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