Question:

I am still using Innotek Acrobat 4 because Acrobat 5 will not run acceptably on my system. It appears to install OK, but it takes forever to load and render pages. Other folks seem to be able to run Acrobat5 without problems. Is there anything I can do?

Answer:

There may be some other cause, but the first thing to check is your VIRTUALADDRESS limit setting. It appears that any setting above 2048 can cause this behavior. Try removing the VIRTUALADDRESS limit statement from config.sys or lowering the value 2048. Mr. KIA did not discover this solution. He is just the messenger, but it worked for him.

Question:

I just installed WarpIn 1.04 on my eCS system and it will not run. POPUPLOG.OS2 reports traps in wpirtl.dll. Have you seen this one before?

Answer:

Yes. Unfortunately the eCS installer does not do a standard WarpIn installation. This means that when you installed the update, WarpIn could not find and delete the obsolete DLLs. These DLLs are not compatible with the WarpIn you installed but since they can be found via the LIBPATH, WarpIn will trap if any attempt to use them occurs.

The fix is to search the eCS boot volume and delete the leftover copies of wpirtl.dll and any other WarpIn executables that exist. The location of these files will vary depending on the installed eCS version, but the files names will match those of your new WarpIn install.

This defect has been corrected in the eCS 1.2 media refresh.

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