SCOUG-HELP Mailing List Archives

<< Previous Message << >> Next Message >>

Date:	Wed, 25 Jul 2007 20:51:03 -0700
From:	"Steven Levine" <steve53@earthlink.net >
Reply-To:	scoug-help@scoug.com
To:	scoug-help@scoug.com
Subject:	SCOUG-Help: Slow Internet Connections...?

In <883228.67430.qm@web81415.mail.mud.yahoo.com>, on 07/25/07
at 10:22 AM, J R FOX said:

Hi,

>And you don't see this (prevalent) standard as a gross
>defect in today's so-called Tech Support ?

Not at all. The vast majority of tech support calls are from Windows
users who are not expected to know anything. Like I said, if you really
believe you know a better way, try to make a business of it.

>there is NO room to
>maneuver, unless you can manage to "escalate" your
>problem up the chain to someone who actually knows
>something.

There is plenty of room to escalate. However, you can't expect them to
escalate just because you say they should. Remember, you are the one that
called with a problem that you could not fix on your own. In addition,
the tech, not matter how good he or she is only has limited knowledge.

Steven

--
----------------------------------------------------------------------
"Steven Levine" MR2/ICE 3.00 beta 07 #10183 eCS/Warp/DIY/14.103a_W4 etc.
www.scoug.com irc.ca.webbnet.info #scoug (Wed 7pm PST)
----------------------------------------------------------------------

=====================================================

To unsubscribe from this list, send an email message
to "steward@scoug.com". In the body of the message,
put the command "unsubscribe scoug-help".

For problems, contact the list owner at
"postmaster@scoug.com".

=====================================================

Return to [ 25 | July | 2007 ]

SCOUG, Warp Expo West, and Warpfest are trademarks of the Southern California OS/2 User Group. OS/2, Workplace Shell, and IBM are registered trademarks of International Business Machines Corporation. All other trademarks remain the property of their respective owners.